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  1. The right of withdrawal of the products is for buyers who purchase products remotely.
  2. Each buyer may use the right and return products within 14 calendar days from the date of receipt, if products or services do not meet the terms of the contract. According to the Consumer Protection Law Article 14:
    1. The product does not meet the terms of the contract, provided that:
      1. it does not meet the requirements in regulatory enactments or technical specification documents, as well as normally expected requirement;
      2. it does not possess the characteristics and performance which normally have the same kind of products and which the consumer can reasonably expect, given the nature of the goods;
      3. it is not valid for the purposes laid down in documents or the technical certificate, but in their absence - the purpose for which the same name and description products are commonly used;
      4. it is not valid for the purpose for which the consumer has chosen the product and which is directly or indirectly informed to the vendor when concluding the contract, except when during the time of sale the vendor could not comprehend such specific purpose and the consumer was not justified to rely on vendor expertise and judgment;
      5. it does not comply with the characteristics or its equipment does not correspond to the assemblage, which during concluding contract or presenting offer vendor has presented by product samples or models;
      6. it is not packaged, but packaging is necessary in order to protect the product from damage or deterioration;
      7. its information is misleading, false, incomplete or ambiguous (illegible) or is not provided at all, so the product can not be used for the purpose intended or it causes or may cause danger to the consumers property, health, life or the environment;
      8. it is a fake.
    2.  The service does not meet the terms of the contract, provided that:
      1. delivery of service is not complied with the laws and regulations or normative document requirements or has other defects;
      2. its information is misleading, false, incomplete or ambiguous (illegible) or is not provided at all, so the product can not be used for the purpose intended or it causes or may cause danger to the consumers property, health, life or the environment;
      3. the product or service is not considered to be non-compliant with terms of the contract, if before concluding contract consumer has received a written warning on the product or service to be of inadequate quality or improper quality is due to customer supplied materials, except in cases where the service provider as a professional should have known that and warn consumers in writing.
  3. According to the Consumer Protection Law Article 12, "the right of withdrawal the consumer is entitled to a specified period to unilaterally withdraw from the contract (refuse orders) without paying a penalty, interest or compensation for losses."
  4. The right of withdrawal of products applies only if:
    1. The product is returned undamaged and with all its equipment, presenting the purchase receipt;
    2. It's not a hygiene product (such as underwear, etc.);
    3. It comply with the Latvian Cabinet of Ministers 20 May 2014 Regulation No. 255 "Regulations on distance contracts" 22 point criteria. its information is misleading, false, incomplete or ambiguous (illegible) or is not provided at all, so the product can not be used for the purpose intended or it causes or may cause danger to the consumers property, health, life or the environment;
  5. You have the right not to accept the product on delivery time, if it is damaged or has damaged packaging, or its appearance and packaging may not meet the ordered.

You can ask your questions in writing, using the letter form below. Responses shall be made within 24 hours!